Affordable housing operators are stretched thin. Small teams, nonstop phone calls, 3,000-person waitlists on spreadsheets, and compliance rules that stack higher with every funding layer. Meanwhile, the technology built for conventional housing keeps getting retrofitted to affordable…and it keeps falling short.
Akshay Ramaswamy, Staff Product Manager at EliseAI, sat down with McKenna Sommers, VP of Business Applications at Richman Property Services, to break down what's actually working with AI in affordable housing.
McKenna shares the real numbers from the Richman and EliseAI partnership: 32,000+ monthly calls handled, 50% of leads captured after hours, rent collection hitting 90% four to five days faster year over year, and maintenance after-hours calls de-escalated 55% of the time. She also walks through how Richman got site teams to actually adopt the technology, including the peer-led training approach that built internal champions.
Whether you're managing LIHTC, HUD Section 8, mixed-income, or senior affordable communities, this session covers the way AI is already making an impact on the operational pain points affordable housing operators have to contend with every day.